Exchange
Didn't fit — we exchange it, no arguments.
Terms
Wrong size — we will exchange it for another if the pack is unopened. We pay for shipping both ways. If the size you need is out of stock, we refund the money.
You can contact us within the same period as for returning an item. This is the shop's offer on top of the law: under Article 26.1 you already have the right to return goods of proper quality without giving reasons, and the exchange does not replace that right.
Return periods, terms and procedure in full — in the “Delivery, returns and exchanges” document.
Write to a person
A real person replies: write to us
If it is about the size, you can start with the size finder.